Order and Shipping FAQs

NZ Delivery : We use the NZ Post courier service so normally delivery is overnight but may take 2-3 days for all locations. Rural delivery may need an extra day or 2 for delivery.
Rural delivery- A rural delivery fee is charged for all RD addresses so please select the RD shipping option at checkout. All addresses are checked by NZ Post at the time we print your courier label and we will be unable to dispatch your order to an RD address unless the rural surcharge is paid. We may contact you to arrange payment of the surcharge.
Delivery to a P O Box address is not rural.
To check if your address is classified as Non Urban/Rural please use the NZ Post address checker here: https://www.nzpost.co.nz/tools/address-postcode-finder

If the incorrect shipping option is selected and your address is rural, we will contact you by email to arrange payment of the difference as the rural surcharge is a direct charge by the courier company. The rural delivery surcharge is now $5.70 so we need to recover this cost as it is automatically charged as an extra by NZ Post.

International delivery time frames: For tracked post the target delivery is about 3-4 weeks. For DHL courier to Canada and USA, about 7-10 days. For NZ Post International courier, about 14-20 working days.

Postage rates: We keep our shipping cost transparent as we are so far from the rest of the world. The shipping rates differ depending on where the fabric is being sent. Don't be put off if the shipping looks expensive. Look at the overall cost and covert to your own currency as our prices are in NZD and then work at the per metre price in your currency. The more you buy the per metre cost for shipping will decrease. We are happy to provide a shipping cost for your order if you want us to check if there is another option for your order. Please also note that any customs duty, taxes, levies or other charges are the responsibility of the buyer. C

Online shipping calculation:
If you order is less than $250NZD and under a certain weight the website will automatically calculate the shipping cost for your order.
If the order is over $250NZD, there are different shipping options available depending on the destination. (Tracked post is not available for the USA and is dependent on the final parcel weight being less than 2kgs. We can also send using DHL courier, NZ Post standard courier and NZ Post Express courier) and if the website is unable to automatically work out the shipping cost please contact us. We will send an invoice for payment the same way as payment is made for an online order but we will manually add in the correct shipping cost.
If you want us to check an online shipping calculation before you pay, just send us an email with your order and address. The website may not be able to calculate the cost for some countries so send us an email to check if we can ship to your country and for the cost.

To purchase more fabric in one length
On a 1m listing, add the item to a shopping cart. Once in the shopping cart, change the quantity to 2 for the fabric to be sent as a 2m length. Or on a 1.5m listing, if you order 2 it will be sent as a 3m length.
Precut pieces: If listing shows that only precut pieces are available or is an odd length e.g. 1.2m, the fabric is already cut to that length and will be sent as separate pieces if ordering more than 1 piece.
To order more fabric, check lengths or the shipping cost please send an email to info@newzealandmerinoandfabrics.com. Please note not all our stock is online so there may be more fabric available than what is shown online.

All prices are shown in NZD.

How to order:

For delivery to a New Zealand address

For NZ delivery- you can use the online shopping cart for fabrics and the cost for delivery will be calculated on checkout. Please choose non RD address as the shipping option for urban delivery or the RD address option if your address is rural. If you are not sure if your address is rural click here. https://www.nzpost.co.nz/tools/address-postcode-finder

However if the order is over $250 you will need to ask us for the courier cost as the website may be unable to calculate the bag size or cost.

For larger orders, please send an email us your order and we can send an invoice or advise the courier cost.

INTERNATIONAL ORDERING GUIDE FOR CUSTOMS

All of orders are shipped from New Zealand, which means packages must be cleared by local customs as they enter your country. We are required to complete a customs declaration which is placed on the parcel which has the type of item purchased (e.g. merino wool fabric) and the value of the items purchased (this value excludes the shipping cost). We mark all parcels as Merchandise/Sample as the items sold are part of a commercial transaction.

Please DO NOT ask us to mark the parcel as a Gift to avoid paying any customs duty in your country as that would be asking us to make a false declaration.

For all DHL courier parcels the invoice will be uploaded electronically to assist with faster customs clearance.

Customs Duty and Taxes levied by your Country

We do not know or have exact information as to when or if customs duty, VAT, import tax, customs handling fees or other taxes or charges will be charged and payable on your parcel when it arrives in your country so please make you own enquiries.

Orders exceeding your country’s current tax threshold will be subject to taxes and duties when being processed through customs. These taxes and duties will be calculated by your local customs agency, and will be the sole responsibility of the purchaser. Please check for yourself what the threshold in your country is.

For some countries there may be a customs handling fee for DHL parcels.

For USA shipping please note :

Effective August 29, 2025, the U.S. has removed the duty-free threshold ($800 de minimis exemption). As a result, all shipments entering the United States may be subject to customs duties, tariffs, and taxes determined by U.S. Customs and Border Protection.

Responsibility: The parcel recipient ( that is you, the customer) will be responsible for paying these fees. These charges are not included in our shipping rates and are payable by the recipient when the parcel reaches the USA.

Payment: We can only use a DHL courier service for sending parcels to the USA. DHL may contact you directly to collect payment of any customs duties, import taxes and administration charges before or upon delivery.

Refusal: If the package for your order is refused due to non-payment of customs fees, the shipping costs and return fees will be deducted from your refund.

We are unable to advise the amount of duty, taxes or administration charges that you will be charged.

PAYMENT
We use secure Shopify Checkout which provides you with a fast and streamlined service, and accept Visa, Mastercard, Amex or Paypal.

CURRENCY IS NZD
All prices are in New Zealand dollars and the cost is as shown on each listing and is the same regardless of domestic or overseas shipping.

For New Zealand customers this includes 15% New Zealand Goods and Services Tax (GST) .

I want to order lots of fabric and need a shipping estimate?

We suggest you add everything to the shopping cart ( this does not commit you to buy the items). Then when you have the items you need a shipping cost for, just copy and paste the items into an email to us. This will give us the fabrics and lengths and will save you time, typing them into an email.